Upon completion of VAP CIP, a User may submit and finalize a VAP Claim as follows:
- Submit VAP Claim
User may submit a VAP Claim from the e-gold website by logging into their account, clicking the VAP Claim icon, and following the directions.
- Finalize VAP Claim
Upon VAP Claim submission, e-gold will provide User with login credentials needed to finalize their VAP Claim with Rust Consulting Inc, the E-Gold Claims Process Administrator (“Rust”). If VAP Claim is for Linked Accounts, separate login credentials will be provided for each account. User must login to Rust website with each set of login credentials to finalize their VAP Claim for each Linked Account separately.
Prior to finalizing a VAP Claim on the Rust website, User should read Rust’s Claim Filing Information to collect all information required to finalize their VAP Claim in advance. For example, Rust specifies that the payment method used to pay approved VAP Claims is determined by a) the country in which payee bank account is located and b) the amount claimed. Rust provides downloadable forms for User to collect required banking information in advance of finalizing their VAP Claim. If User does not have all required information when they begin the process of finalizing their VAP Claim, User may cancel and start again once they’ve gathered all required information, but their previously entered work (on the Rust website) will be lost and User must start again.
For more information regarding the processing and payment of finalized VAP Claims, please see the e-gold Value Access Plan Overview and Rust’s Frequently Asked Questions page.
For questions about VAP CIP or submitting a VAP Claim, please contact us via our Customer Service web form.
For questions about finalizing a VAP Claim or the processing of finalized VAP Claims, please contact the E-Gold Claims Process Administrator.